Shipping & Delivery
United States & Puerto Rico
We ship to all 50 states and Puerto Rico.
US orders are arranged individually rather than through the cart, because we prepay customs duties in advance so your parcel is released without any charge on delivery.
Email us at hello@japanbonsaipots.com with the item you would like. We will reply with a payment link showing the full landed cost — item, shipping and duties in one figure. Nothing further to pay when it arrives.
Puerto Rico is handled under the same USPS system as the mainland, with a few extra days for the final leg.
Shipping Areas
Checkout is open for the following countries:
- Canada
- Mexico
- Australia
- New Zealand
- United Kingdom
- France
- Italy
- Czech Republic
- Switzerland
- Belgium
- Germany
This is where we ship regularly, not the limit of where we can ship. If your country is not listed here, please contact us — most destinations are possible, and we will tell you honestly if one is not.
Shipping Fees
Shipping is included in the product price for every destination listed above. There is no separate shipping charge at checkout.
For US and Puerto Rico orders, shipping is included in the total shown on your payment link.
Handling & Delivery Time
Orders are dispatched within 7 business days of payment. Delivery typically takes 1 to 2 weeks after dispatch, depending on destination and customs processing.
If you need an item by a particular date, please ask before ordering — we can often move faster.
Shipping Method
We primarily ship via EMS (Japan Post international mail, processed through Zonos), with some shipments handled by private couriers such as FedEx depending on the item and destination. Every parcel is tracked, and we send the tracking number as soon as it is booked.
Customs Duties & Import Taxes
US and Puerto Rico orders are shipped DDP with duties prepaid, as described above. The following applies to all other destinations.
Customs duties, VAT, import taxes, and any related fees charged by the destination country (including customs handling or storage fees, or other associated charges) are charged upon import.
These charges are the responsibility of the buyer and are not included in the product price. Please check your local regulations for details.
If these charges are not paid and the shipment is refused, the item will be disposed of by customs authorities. In such cases, returns and refunds are not possible.
However, if the item has been successfully delivered and received by the buyer, returns for customer convenience may be accepted within 14 days of delivery, subject to prior approval. In such cases, return shipping costs and any associated fees are the responsibility of the buyer.
If you would like to estimate customs duties or import taxes, please contact your local customs office using the HS code listed on the product page.