Refund policy

Returns

We accept return requests within 14 days of the date your item is delivered. To start a return, please contact us by email at hello@japanbonsaipots.com before sending anything back. We will guide you through the next steps once we hear from you.

Return shipping costs are the responsibility of the customer.

Refunds will be issued after we confirm receipt of the returned item.

Damages and issues

If your item arrives broken or damaged, please contact us by email at hello@japanbonsaipots.com with photos showing the damage. We will refund the item price and the shipping cost you paid.

In some cases, the carrier (postal service or courier) may require you to keep the item and its packaging as-is and report the damage to your local delivery office as part of their investigation before a claim can be processed. If this applies to your shipment, we may ask for your cooperation with this step, which could affect the timing of your refund.

Please note that we are unable to refund customs duties, import taxes, or other import fees.

Contact us

If you have any questions about returns, please contact us at hello@japanbonsaipots.com.